

If this doesn’t help, please contact the Technology Help Desk at 56 for assistance with resetting your MFA and re-registering your device. You will be able to enter the code from your Microsoft Authenticator app.Select the option to "Use verification code from the mobile app.".

You can delete accounts on past phone from the same page.

Go to the Microsoft Authenticator app on your phone or tablet.If you’re not getting the notifications of a push to your Microsoft Authenticator app when you’re trying to access a Microsoft service such as Email or OneDrive, you can go to your Microsoft Authenticator app and request a code to enter onto your computer so that you can provide that second factor.
